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About Us

Welcome to Market. We are a team of enthusiastic developers and entrepreneurs who decided to convert their common experience into this web store. We hope you’ll like it as much as we do and have a great shopping experience here. Our prime goal is to create a shop in which you can easily find whatever product you need.

Our Values
  • Create Long-Term Relationships with Our Customers

  • Pursue Growth and Learning

  • Inspire Happiness and Positivity

  • Make Sure Our Customers are Pleased

 

Contact Us

 
Privacy Policy

Market is compliant with The General Data Protection Regulation (GDPR) (EU) 2016/679.

It means that we are open about our methods of tracking and use of the visitors’ personal data, and you can freely check what exactly we’re doing to it.

At Market, we collect:

  • Your name and surname

  • Your email address

  • Your physical address

  • Your phone number

  • The data about the browser and device you use to view the store

  • The way you navigate the store

 

We gather your contact details because they are necessary to accept and process your orders, and to make sure you’ve got your packages.

We gather the details of your technical equipment and on-site behavior in order to make our store more user-friendly, and to personalize our store services for you (for example, to automatically switch the store to the mobile version.)

Our store works with outer companies that help us provide the best service for you, and these third parties also use some of the personal details you’re leaving. We limit the data they can access to only what is necessary for them to perform their obligations.

  • Payment services use your credit card number, your name and surname to verify and process your payments for our products

  • Our manufacturers and stock keepers use the data of your order contents to assemble the necessary package for you

  • Postal services use your first name, last name, and physical address to arrange the product delivery for you

  • Mass mailing services use your email address to send you emails (if you have subscribed for them)

 

If you keep browsing our webstore after reading this Privacy Policy, you give us the consent to use your personal details for the purposes explained above.

If you don’t agree to these terms, please leave the website.

You can email us  and ask:

  • To receive the copy of your personal details we have collected

  • To delete your personal details from our system

  • To withdraw your consent (if you previously agreed to provide us with the data, but then changed your mind)

 

We are doing our best to guarantee the security of your personal details while keeping and using them.

Thank you for your cooperation!

 

Terms and Conditions

We provide services to you subject to the notices, terms, and conditions set forth in this agreement. Besides, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. We reserve the right to change this site and these terms and conditions at any time.

 

Before proceeding, please read this agreement because accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement.

 

You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the Australia. or the laws of any other country that may apply; or (c)violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person.  Market may give you an account identification and password to enable you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this agreement, and  Market has no obligation to investigate the source of any such access or use of the Site.

 

By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under 18 years old please use this Site only under the supervision of a parent or legal guardian. Subject to the terms and conditions of this agreement, hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your Internet browser only for the purpose of shopping and not for any commercial use or use on behalf of any third party, except as explicitly permitted by  Market in advance. Any violation of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

 

Unless explicitly permitted by our company in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business. We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by our company in writing.

 

You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify  Market of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.

 

Payment Methods

Payments methods include PayPal and Credit cards.

 

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

 

PayPal can be used to purchase items by Credit Card (Visa, MasterCard and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

 

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3) You can use the PayPal as you want according to the on-screen instructions.

 

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

 

The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

 

Shipping and Delivery

We are proud to offer national shipping services . Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation.

 

How do you ship packages?

Packages from our warehouse in Australia or China will be shipped by ePacket or EMS depending on the weight and size of the product.

How long does shipping take?

This is our estimates:

Australia, New Zealand 5-2 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

 

Refund and Return Policy

order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

 

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on buyitcarl.com receives the following guarantees:

  • full refund if you don’t receive your order;

  • full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing);

  • You are required to notify Freeee Market within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

  • To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

 

Full refunds are not available under the following circumstances:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);

  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

  • A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

 

You can submit refund requests within:

  • 10 business days after the order is delivered;

  • 45 business days since your order was placed. You can do it by sending a message on Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

 

Easy Returns

All our products are backed with a 60-day money back guarantee. Just send us a message on Contact Us page or contact and we will refund the purchase price.

 

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

 

 

COVID-19 UPDATE

We are working hard to get orders to you safely and to keep you up to date on the changes we’ve made during this time.

 

We are working closely with our delivery partners to ensure all deliveries arrive safely and on time. The well being of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time.

 

We are currently unable to ship your order as quickly as usual. The reason is, on the one hand, the increased demand at the moment and, on the other, the adjustment of our internal capacities to protect employees. To ensure their safety, we carry out additional health and hygiene measures in our logistics center. Unfortunately, this means that we currently need longer to process your order than you are used to. We therefore ask for your understanding and assure you that we will do everything to ensure that you receive your order as soon as possible.

 

We are doing all we can to ensure that your orders get to you as fast as we can, but we know that you, our lovely customers, will understand if there is a bit of a delay whilst we adjust to new ways of working.

 

If you have any questions our customer care team are here as always. You can reach them on contact us page.