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• Market accepts return of goods excluding:
  Opened products [unless Dead on Arrival (DOA)].
• Dead on Arrival (DOA) products need to be returned within 14 days from the date of Invoice.
• Claims for shortages, damages or any discrepancies must be made in writing within 24 hours of receipt of goods.
• Before opening any product, Customers should ensure:
  (a) Goods provided match those listed on the Invoice and the Packing Slips.
  (b) Goods received have not been damaged in transit.
• Any goods that need to be returned to Market must meet the following criteria:
  (a) A Return Authorisation Number is obtained PRIOR to returning the goods.
  (b) Goods are unopened, undamaged and in original condition (unless DOA).
  (c) Returned goods are received by Market within 7 days of receipt of goods at your end (unless DOA – refer to Section 7.2 (above).
  (d) A copy of the original invoice must accompany warranty returns.
• Goods returned under warranty will be repaired or replaced at the discretion of Market.
• Whilst Market will endeavour to return warranted goods to the sender as quickly as possible, temporary replacement items will not be supplied.
• Goods returned, with No Fault Found will be charged a minimum service fee of $25.00 + GST per item.
• All credit requests must be made in writing to your Account Manager.
• Credit will be issued at the discretion of Market and where applicable restocking fees will apply.
• All freight charges will be paid by the customer unless otherwise agreed by Market (unless mis-shipped).

How do you ship packages?

Packages from our warehouse in Australia and China will be shipped by ePacket or EMS depending on the weight and size of the product. 

How long does shipping take?

Australia,

3-10 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.