Tws Bluetooth 5.2 Wireless Earbuds

• RETURNS 

  We do not offer change of mind returns on any of the products offered for sale on our website over $100. Please review diligently all the information tabled in the product advertisement to ensure that the product is suitable your for your needs prior to committing to purchase the product.

  To be eligible for a return please contact us within 7 days of receiving your order. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  Please note for change of mind or wrong product purchased returns, a 20% restocking fee will apply.

  Market restocking fee is calculated based on the time period the good has been purchased, as shown on the date of the invoice and the condition of the goods. If goods returned within 1 month, it will carry a 20% restocking fee, within 3 months - 50%, more than 6 months - 70%, and no refund will be offered after 12 months.

  You must contact Market first prior to returning any products for refunds or warranty.

  For change of mind returns, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  If you are approved, then your refund will be processed.

   

  Market DO NOT accept returns for refunds, credit or exchanges based on incorrect, incompatible or unsuitable goods, please select your goods carefully before placing your order or ask for our advice in writing before purchasing.

  Market DO NOT accept return for refunds for goods returned which has been opened/used/damage/modified, as we will not be able to return the product to our supplier.

  Shipping cost or any financial charges is non refundable.

   

  If goods received are not as ordered, please inform Market within 24 hours of receiving the delivery, do not open any packaging or use as it will be deemed to be acceptance of goods and will not be accepted for returns.

   

  Cancellation must be informed as soon as possible. Any cancellation after a product has been packed and shipped out will not be accepted. Thus, resulting in the customer paying for total invoice.

  Market reserve the title of ownership to any extra or incorrect goods shipped as result of our error.

• 
  Non-returnable items excluded from all change of mind returns include: 

• Products described as "made to order"
• Mattresses, bedding and pillows
• All forms of clearance stock (e.g. warehouse, showroom, floor stock etc.)
• Personalised items
• Gift Cards
• Orders for commercial or non-domestic use
• Intimate Apparel
• Swimwear
• Earrings
• Cosmetic and Health Products
• Oversized or Heavy Items
• Household Essentials and General Cleaning Products ( Including Toilet Paper, Paper Towel, Wipes, Sprays, Sanitisers, Laundry Items, Dishwashing and Chemicals

• 
  Store credit voucher codes will be valid for one (1) year from the date of issue. 
  
  If you purchase an item with promotional shipping (discounted or free shipping) and you return it because you change your mind, we will deduct the actual shipping costs from your store credit voucher. Both the cost of shipping the item to you and the cost of the return shipping to the warehouse will be deducted. 
  
  We will not accept returns delivered in person to our showrooms, depots, offices or warehouse facilities. 

  Damaged in transit 
  Unfortunately items are occasionally damaged in transit. 

  Cuts and scratches to the product caused by opening cartons with blades etc are not covered under this warranty.
  
  If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We'll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved. 
  
  If you notice that an item is damaged after it has been delivered to you, please take photos or video clearly showing the damage and contact us as soon as possible, ideally within 3 business days of receiving your delivery. 
  
  The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For example we may arrange to: 

• Suggest a self repair (with an offer of compensation to you)
• Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
• Offer a partial or full store credit voucher or refund
• Replace the product (subject to availability)
• Arrange for the product to be returned to us or our supplier

• If we require you to return the product to us, we will pay the cost of the return. 
  
  Wrong item delivered 
  Very occasionally we may accidentally ship the wrong item to you. If you have received an incorrect item, let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pick up and return of the incorrectly shipped item at no cost to you. 
  
  Faults and Warranty Claims 
  Market warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law. 
  
  If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 3 business days of receiving your delivery. 
  
  The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you're happy with. For example we may arrange one or a combination of the following: 

• Send you any missing parts or components
• Suggest a method self repair (with an offer of compensation to you)
• Arrange a repair by a local tradesperson in your area (with an offer of compensation to you)
• Replace the product (subject to availability)
• Offer you an alternative product
• Offer a partial or full store credit voucher or refund

• You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. 
  
  This Faults and Warranties policy does not cover: 

• Normal wear and tear
• Damage arising from improper assembly or modification
• Damage arising from abnormal use or abuse
• Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber)
• Damage to external or product packaging only
• Damage occuring during your own handling and transportation of goods from a pick up location
• Insignificant minor variations in dimensions, colour, grain or finish
• Insignificant minor imperfections or superficial blemishes

• 
  Cancellations 
  You may cancel an order, or part thereof, only before an order reaches the dispatch processing stage, in this case you will receive a store credit voucher or refund in the amount you paid for the product, including shipping. After an order, or part thereof, reaches the dispatch processing stage, cancellations or changes may not be possible. As we endeavour to send your order to you as soon as possible, which often will be within 1 hour, requests for cancellations need to be lodged as soon as practicable after ordering. Once items have shipped, you cannot cancel them. Products described as 'made to order' cannot be cancelled. Please be advised, for Click & Collect, Next day and Fast Track dispatch items, no cancellations or changes may be possible. 
  
  Exchange 
  Unfortunately we do not offer exchanges. Simply return your items in accordance with our returns policy and place a new order. 
  
  Your consumer rights 
  The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you. 
  
  Our rights 
  We reserve the right to refuse a return in cases where we cannot be reasonably satisfied that you purchased the product from us and where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions or failure to take reasonable care. 
  
  Manufacturer warranties 
  
  In some cases products offered for sale on our website may be subject to a separate manufacturer's warranty. This will be communicated on the relevant product page. In this case we request that you contact the manufacturer directly. If the manufacturer is unable to assist you or you are not happy with the resolution of your issue, please contact us for help. We will be happy to liaise with the manufacturer for you but our liability will be limited to the refund of your purchase price. 

How do you ship packages?

Packages from our warehouse in Australia and China will be shipped by ePacket or EMS depending on the weight and size of the product. 

We mainly use Australia Post, Toll, Fastway. For certain products, we may use companies like DHL, FEDEX, EMS, TNT and other couriers.

How long does shipping take?

Australia,

3-10 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

• 2. What if I am not available when my goods are delivered?

Due to varying delivery driver schedules, we are unable to arrange preferred times for you, so it's important to be at the nominated address to receive goods. In the event you are not home to receive your delivery, a notification card will be left at the address so that you can arrange re-delivery, or collect from a local depot or post office. If you think you are not going to be home during the day, you can have the product delivered to your work place.